Returns & Refunds policy

At Knwone , we want you to be completely satisfied with your purchase. We understand that sometimes items may not fit or meet your expectations. Therefore, we have outlined our exchange policy to ensure a smooth and hassle-free process:

1. Eligibility for Exchange:

   • We accept exchanges for unworn, unwashed, and undamaged items.

   • The item must be in its original packaging with all tags and labels attached.

2. Timeframe for Exchange:

   • Exchanges must be initiated within 7 days from the date of delivery.

   • Please contact our customer service team or email us at Knwone91@gmail.com to initiate the exchange process.

3. Exchange Process:

   • Once your exchange request is approved, we will provide you with detailed instructions on how to proceed.

   • You will be responsible for the shipping costs associated with the item.

   • Upon receiving the returned item, we will inspect it to ensure it meets our exchange policy criteria.

   • If the item is approved, we will process the exchange and send you the requested replacement item.

   • Customer have to pay for shipping.

4. Exchange Options:

   • Exchanges are subject to product availability. If the requested item is not available, we will provide you with alternative options or issue store credit.

5. Non-Exchangeable Items:

   • Please note that certain items, such as intimate apparel, swimwear, and accessories, may not be eligible for exchange due to hygiene reasons. We advise checking the product page for specific details.

6. Sale and Promotional Items:

   • Sale and promotional items are eligible for exchange, subject to availability, within the specified timeframe and meeting the exchange policy criteria.

Please note that the exchange policy may be subject to change. We recommend reviewing the policy at the time of purchase or contacting our customer service team for any inquiries or clarifications regarding the exchange process.

Thank you for choosing Episodes. We strive to provide exceptional customer service and ensure your satisfaction with our products.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail knwone91@gmail.com